TRAVEL TRADE TERMS AND CONDITIONS

We will work with you!

Participation / Medical / Insurance

We plan all of our trips to try and ensure the safety of our clients and we welcome custom from all abilities. Clients must complete a participant form to book on our trips.  The form asks for your details, past experience, emergency contact details, medical conditions (including allergies) and if you are using any medications.  These details will be used to help build the right experience for you, we will of course discuss this with you if we have any concerns.  The form will also be used by our "Base Camp", the team that looks after our safety while we're out on the hill.  The Base Camp will commence emergency procedures should we be late back or should our guide call them. By signing the form, you agree that we can pass on your details to the emergency services, police and Mountain Rescue. This event is extremely unlikely.

Hillgoers understands that outdoor activities can be hazardous. By agreeing to participate on one of our trips, clients agree to accept these risks and will be responsible for their own actions.  We refer you to the following statement from Mountaineering Scotland "the MCofS recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement".

Our guides are responsible for the safety of our clients while out on our activities, in order to manage the risk, clients are requested make their guide aware should they feel unhappy or feel the activity is beyond their ability.  No client will be requested to undertake an activity which they are not comfortable with.  By agreeing to continue, clients accept responsibility for the risks. 

Hillgoers are insured by Activities Industry Mutual.

Weather

Weather in Scotland is fantastic, in one day you can experience it all! We keep a close eye on the forecasts before we set out on our trips. We reserve the right to postpone the trip or modify the trip to ensure your clients can still have enjoyable experience with Hillgoers.  Our guides are trained to interpret the weather on the hill and will take the necessary actions to keep the group safe.

Booking / Cancellation / Illness or Injury

When booking an event we ask for full payment at the time of booking or at least one month beforehand.

For all events the following cancellation policy applies:

  • All events are subject to a non-refundable booking / admin fee of 10%.

  • Cancellations by clients more than 28 days before the event will be refunded minus the 10% booking fee.

  • Cancellations by clients within 28 days or less of the event will incur a 100% charge. If we manage to resell your place you will be refunded less your 10% booking fee. If you can find someone to fill your place you are welcome to organise that between you and let us know of the change of attendee.

  • Reasonable booking adjustments accepted up to 24hr before trips.

  • If Hillgoers cancel due to weather, then an alternative event will be offered or a 100% refund.

Hillgoers are unlikely to cancel a trip, if that happens we will notify you as soon as possible to arrange an alternative date or a full refund (including your booking fee).

Hillgoers reserves the right to stop any trip if any member(s) of the group is acting irresponsibly, unsafe or abusive.  Additional charges will apply if the offending client(s) have to be escorted off the trip by an additional guide.

If any client becomes unwell or has an injury during the trip, we will use our first aid training to look after their wellbeing until we return or evacuate immediately if required. 

Age

We have no age limits but expect those under the age of 18 must have parental / guardian consent, this can be discussed on booking.  Some of our trips are long walks into wild lands, carrying equipment, clients need to assess their own physical abilities for these trips. We will of course discuss objectives and help you choose the right event.

As Hillgoers are holders of an Adventure Activities Licence, award by the Health and Safety Executive, we are able to guide and instruct unaccompanied young people.

Privacy

All details passed to Hillgoers will be destroyed unless you agree for us to retain contact details.  We will never pass your clients details onto anyone else unless agreed with the client, this could be to our working partners, like NNAS. By completing a participation form, clients agree to us passing details to the emergency services if required. We will never pass on any financial details. See our full privacy policy on the footer of our website.

Hillgoers reserves the right to update these terms and conditions as and when required. Bookings will be subject to the terms and conditions at the time of booking.

Please contact us if you are unsure about any of the above.